The Labour Direction's mission is to help modernise labour relationships by making them more balanced, by ensuring the compliance with the standards, through the promotion of the parties' capacity to regulate themselves on the basis of collective autonomy and the development of fair relationships between employers and employees.

The planning, execution and control of the Service's tasks are carried out by technical units called Departments. These are divided into operative departments, namely, Department of Studies, Department of Laws, Department of Inspection and Department of Labour Relations, as well as support departments, like: Department of Human Resources, Department of Administration and Finance, IT Department, Department of Management and Development, together with the Controller's Office, the Communications Office and the Broadcasting Office.

The Departments define institutional policies in different matters. They set standards and instructions which allow for the unification of criteria; help with technical support and monitor the compliance with goals and strategic objectives throughout the Regional Directorates. These, in turn, supervise the work of Inspectorates as to the matters that are under their jurisdiction.

All along Chile, there are 13 Regional Labour Directorates (DRT's, standing for Direcciones Regionales del Trabajo), 48 Provincial Labour Inspectorates (IPT's, Inspecciones Provinciales del Trabajo) and 68 District Labour Inspectorates (ICT's, Inspecciones Comunales del Trabajo).

Permanent offices, depending on their jurisdiction, are denominated Provincial Inspectorate (Inspección Provincial) IPT, and/or District Inspectorate (Inspección Comunal), ICT. The name is based on the administrative division they are given in the territory of Chile, and they have a direct contact with the user. The Inspectorates are in charge of a Chief Inspector. They have technical tasks units, such as: a legal unit, a control unit, a shift unit (seeing to the public), a complaints and court appearance unit, together with a certificates and archives section.

Intermittent Inspectorates work physically in areas used by other agencies in the public administration or in areas provided by town halls. Such inspectorates are manned with staff who come from the nearest permanent Inspectorate, involving the movement of personnel and resources to the places where the users demand our presence.